Author: HCMUD 501

Since 2016, Harris County MUD 501 (MUD 501) has had a policy in place to allow residents to get a credit on their water bill for certain eligible water leaks that were promptly repaired.

Credits are only available for an “excusable defect,” which generally means a non-obvious or non-visible leak, such as an underground irrigation line leak.

MUD 501 residents must apply for a leak adjustment credit within six months of the date of repair of the excusable defect by completing the leak adjustment form attached to the policy and providing the required documentation for the repair. The form is available here: Leak Adjustment Request Form.

Please be advised that MUD 501 recently amended its leak adjustment policy to require that a customer create an Eye On Water account and register their smart meter with the account in order to be eligible for a leak adjustment credit. The Eye On Water mobile app and website portal allow residents to monitor their daily water use and set up automated leak detection alerts. This can help residents understand their daily water use, including the volume of water used for irrigation and other heavy water use activities, and also may assist residents in detecting leaks more quickly.

For more information on Eye on Water, including instructions on how to register for an Eye On Water account, please visit the smart meter page on the MUD 501 website, at: https://www.hcmud501.org/water-sewer/smart-meter-eyeonwater/.

A copy of the updated leak adjustment policy is available here: Leak Adjustment Policy.

Dear Customer:

Harris County Municipal Utility District No. 501 (MUD 501) has rescinded Stage 1 (voluntary) water conservation measures for potable (drinking) water. The West Harris County Regional Water Authority, which provides potable water to Harris County MUD No. 500’s Service Area, including MUD 501, also has rescinded its Stage 1 (voluntary) water conservation measures for their potable water usage.

The Board of Directors appreciates your cooperation and perseverance during this Conservation Condition.

Dear Customer:

Harris County Municipal Utility District No. 501 (MUD 501) has rescinded Stage 2 (mandatory) and re-initiated Stage 1 (voluntary) water conservation measures for potable (drinking) water.

Stage 1 (Voluntary) water use restrictions now in place:

Customers are requested to voluntarily limit all outdoor potable water usage, including, but not limited to, lawn and garden watering, car washing, and window washing, as follows:

1. District residents and other users of water within the District with even-numbered addresses should use potable water outdoors only on even-numbered days, and District residents and other users of water within the District with odd-numbered addresses should use potable water outdoors only on odd-numbered days. In the event no street address exists, District residents and other users of water within the District lining on the north and west sides of the street should use potable water outdoors only on even-numbered days, and District residents and other users of water within the District on the south and east side of the street should use potable water outdoors only on odd-numbered days.
2. Potable water should not be used outdoors for irrigation or other uses in the morning between the hours of 6:00 am and 10:00 am, and in the evening between the hours of 6:00 pm and 12:00 am (midnight).

Please check the settings on the controller for your irrigation system to make adjustments to the dates and times the system runs to implement these requested changes. Please note that the Towne Lake Community Association uses non-potable water from the lakes for irrigation of certain common areas throughout the Towne Lake community, which helps to reduce demand on
the potable water system and preserve the availability of potable water for other uses.

MUD 501 will continue to monitor potable water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted. Please keep in mind that, despite the recent cooler, wetter conditions, the Houston metropolitan area remains in drought conditions. As a result, the MUD 501 Board continues to strongly encourage all residents to carefully monitor their water usage and continue to voluntarily conserve potable water. The MUD 501 Board of Directors appreciates your cooperation and perseverance during this challenging time.